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Barb33
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Message 1 of 2
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I received my instant ink and tried to install but it is the wrong ink. The cartridges are too long.

HP Recommended
Hp 3830
Microsoft Windows 7 (64-bit)

The ink cartridges I received do not fit my printer. They are too long.  I need 63 black and 63 tri-color. I want to return them and get the correct cartridges.

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Donal_M
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Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Some Instant ink cartridges can be larger than regular supplies but they should still fit your printer.

 

If you are concerned that you received the worng cartridge, please use the link below to contcat he instant ink support team (use the country flag icon to select your country support).

 

https://instantink.hpconnected.com/us/en/r

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