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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 08:32 AM

HP Recommended
Product: Hp 3830
Operating System: Microsoft Windows 7 (64-bit)

The ink cartridges I received do not fit my printer. They are too long.  I need 63 black and 63 tri-color. I want to return them and get the correct cartridges.

1 REPLY 1

‎02-06-2017 08:46 AM - edited ‎02-06-2017 08:47 AM

HP Recommended

Hi,

 

Some Instant ink cartridges can be larger than regular supplies but they should still fit your printer.

 

If you are concerned that you received the worng cartridge, please use the link below to contcat he instant ink support team (use the country flag icon to select your country support).

 

https://instantink.hpconnected.com/us/en/r

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