I was promised free ink cartridges when I installed new ones.

[bran_young]

I installed a complete set of ink cartridges. I was promised free ink cartridges of each colour when I installed them. Then when I clicked through, the offer disappeared. How can I claim my free cartridges?

[The_Fossette]

Hi @bran_young

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you were offered free cartridges but after installing the cartridges you are unable to find the offer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I recommend you to contact phone support and check how to claim the offer. Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

Take care.

Cheers!