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Top Student
Posts: 3
Member Since: ‎02-14-2012
Message 1 of 3 (449 Views)

I will NEVER buy another HP product

[ Edited ]

I will NEVER buy another HP product, and I will be sure to tell anybody who mentions their intentions of buying on that they should not do it!

I paid over 3000 SEK for my all-in-one printer from HP just 9 days over a year ago. I have gone through HELL this year with Dell to finally get a working computer, and I haven't had a reason to print anything with the new laptop since I got it working a few weeks ago, but now I want to print.

However, even though the laptop can find the printer, and the printer SAYS it's on the network, nothing is printing and it gives no indication of why. So, I call HP for help. I go through a phone tree that ends up with a list of printers, "Press 1 for these printers, press 2 for these... press 6 if you have another printer." Of course my printer isn't listed, so I press 6. "You have selected an invalid option, press 1 for ..." GRRRR!!!

So, I press 1 and of course the person there needs to transfer me. I finally get to a person who supposedly can help me, but before she will, she needs my printer's serial number. She looks it up and then tells me my warranty expired 9 days ago so she can't help me unless I pay her 230 SEK!!! **bleep** is that???

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Distinguished Professor
Posts: 3,551
Member Since: ‎05-31-2012
Message 2 of 3 (416 Views)

Re: I will NEVER buy another HP product

Hello KDG1,


After reviewing your thread it's pretty obvious you need to get proper assistance with your issue. I am forwarding your case to the appropriate team for review. Someone should be in contact with you shortly.

If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
Top Student
Posts: 3
Member Since: ‎02-14-2012
Message 3 of 3 (414 Views)

Re: I will NEVER buy another HP product


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