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Top Student
Posts: 6
Member Since: ‎12-17-2012
Message 1 of 7 (1,938 Views)

IE 10 not printing

My HP Photosmart c309a will not print from Internet Explorer 9 or 10! I can print from google chrome. In IE 10 I keep getting a script error. Windows 7 prints fine. Help!

0 Kudos
Master's Graduate
Posts: 554
Member Since: ‎12-07-2011
Message 2 of 7 (1,887 Views)

Re: IE 10 not printing

Does this happen on one web site in particular or all sites from IE?


I was an HP employee.


Kudos are appreciated if I have helped you.
Top Student
Posts: 6
Member Since: ‎12-17-2012
Message 3 of 7 (1,885 Views)

Re: IE 10 not printing

Thank you for your response. No the printer will not print anything from IE10. I took it home to my IE8 and no problems on the web!  At this time I believe it is a Microsoft issue, since I have tried two different printer brands and it just will not work in IE10. All printers work with Google Chrome and Firefox!

 

Master's Graduate
Posts: 554
Member Since: ‎12-07-2011
Message 4 of 7 (1,884 Views)

Re: IE 10 not printing

You might want to try to uninstall IE and reinstall it. It's easy for settings to get changed without you being aware if it.

 

 

 

Thanks


I was an HP employee.


Kudos are appreciated if I have helped you.
Top Student
Posts: 6
Member Since: ‎12-17-2012
Message 5 of 7 (1,882 Views)

Re: IE 10 not printing

Tried that same results!
Master's Graduate
Posts: 554
Member Since: ‎12-07-2011
Message 6 of 7 (1,880 Views)

Re: IE 10 not printing

That is very interesting. I will dig around some more and see if I can think of anything else.

 

 

 

Thanks


I was an HP employee.


Kudos are appreciated if I have helped you.
Top Student
Posts: 6
Member Since: ‎12-17-2012
Message 7 of 7 (1,878 Views)

Re: IE 10 not printing

Thank you! Just so you know I went through every Microsoft troubleshooting process presented in their on Line help and groups with no success .
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