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‎05-17-2017 11:50 AM - edited ‎05-17-2017 12:25 PM

HP Recommended
Product: HP Deskjet Ink Advantage 1515
Operating System: Microsoft Windows 7 (64-bit)

I wasn't able to use my HP Deskjet Ink Advantage 1515 All-in-One Printer for more than a year due to Ink Cartridge incompatibility. I used the original ink cartridge til it ran out. The original cartridge is hp 650 and is not available in the Philippines. I tried to plug in hp 678 but the printer rejected the cartridge. I'm well aware that the device is out of warranty. I would like to ask  about how to factory reset the HP Deskjet Ink Advantage 1515 All-in-One Printer and change the cartridge preference from hp 650 to hp 678.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2017 07:23 PM

HP Recommended

HP Printers - Find and Install Cartridges after Moving to another Country.  The printer needs to be regionalized to the new county.

You will need new cartridges from the county you are in at the time you contact HP.

http://support.hp.com/us-en/document/c02558798

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2 REPLIES 2

‎05-17-2017 07:23 PM

HP Recommended

HP Printers - Find and Install Cartridges after Moving to another Country.  The printer needs to be regionalized to the new county.

You will need new cartridges from the county you are in at the time you contact HP.

http://support.hp.com/us-en/document/c02558798

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‎05-17-2017 11:08 PM

HP Recommended

I was able to contact the support team. He was patient in helping me resolving my concern. thanks

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