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Honor Student
Posts: 3
Member Since: ‎02-11-2011
Message 1 of 2 (462 Views)

ISSUES WITH INK CARTRIDGES

I PURCHASED NEW INK CARTRIDGES NOT TO LONG AGO AND WAS WONDERING HOW THE WARRANTY PROCESS WORKS. THE DATE STAMP ON THE CARTRIDGES IS 09/12/2015 AND THEY ARE ALREADY SHOWING DEPLETED INK LEVELS. I DONT PRINT A TON OF DOCUMENTS, MAYBE A COUPLE PAGES PER MONTH, AND GENERALLY THEY ARE IN BLACK AND WHITE. THE YELLOW AND MAGENTA CARTRIDGES WONT PRINT AT ALL AND ARE SHOWING EMPTY. HOW DO I GO ABOUT GETTING REPLACEMENTS UNDER WARRANTY.

 

THANKS

 

JASON SMITH

KCMO

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Posts: 15,312
Member Since: ‎01-09-2014
Message 2 of 2 (450 Views)

Re: ISSUES WITH INK CARTRIDGES

Hi @Ciara_B ,

 

If you could assist

 

Regards,
George

 

I work for HP
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