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Posts: 1
Member Since: ‎04-21-2014
Message 1 of 3 (318 Views)

Inability of new black cartridge to print

I have inserted an Officejet 920XL cartridge into my HP Officejet 6500 Wireless printer, and the colors print, but NOT the black cartridge.  I have tried TWO new black cartridges!  Please help.  Thank you.

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Posts: 4,704
Member Since: ‎09-03-2013
Message 2 of 3 (286 Views)

Re: Inability of new black cartridge to print

[ Edited ]

Hi olgaJ,


I see you have an Officejet 6500 Wireless that is currently having issues printing black ink. I'm sorry to hear this, but I have a few tricks up my sleeve I'm willing to share Smiley Happy


There are definitely a few things to try, so let us start with following this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems document, as well as this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document.


If neither of those are able to resolve the issue, let us move to manually cleaning your printhead. Once you've completed this step, please try reinserting everything to see if the black is able to flow. If it still isn't printing, or isn't printing properly, please try Bob_Headrick's post about soaking your printhead.


Hopefully one of these steps will get that black ink flowing for you! Let me know how things go Smiley Happy

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Posts: 8,714
Member Since: ‎11-27-2009
Message 3 of 3 (245 Views)

Re: Inability of new black cartridge to print




Just wondering if the suggestions from @MissTeriLynn  helped solve the issue?



Thanks, Ciara

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