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05-24-2017 07:45 AM - edited 05-24-2017 08:30 AM
Inserting my very first replacement cartridge on a new printer it's giving me the message 'Incompatible Cartridge' and I can't go any further. I'm fuming. The printer is only 3 weeks old, the cartridge IS an official HP straight out of the box, I removed the protective tape and I've inserted it correctly. I did not touch the foil coverings and the heads are NOT dirty....what in the heck is going on.... I'm so sorry I spent my (very) hard-earned money on this printer.
It's only now that I recall a previous HP giving me the same problem....HELP....PLEASE! (Before I go insane)
05-25-2017 02:43 AM
05-25-2017 07:55 AM
Very good....and I don't wish to waste your time but, just to ensure that you are not a robot in the employ of HP....do you honestly believe that I should spend my time and money waiting for a brand new printer to be serviced?
I mean, if it were yours would you do that? Wouldn't you be more inclined, considering the huge amount of people that are experiencing (and being inconvenienced by) the same problem....that the best thing would be to dump it back to the shop and never touch a HP product again as they obviously don't appear to give a hoot about customers once they have their money? It amazes me to see the millions of dollars/euro that big companies spend on getting new customers when all they have to do is treat their current ones with a little respect and they wouldn't continue to haemorrhage them.
Unless someone from hp answers this message I will lose all respect for them and they will lose all their business from me plus anyone I can infuence in the future!
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”