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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-12-2017 08:22 AM

HP Recommended
Product: OfficeJet Pro 8625
Operating System: Microsoft Windows 7 (64-bit)

My OfficeJet Pro 8625 is just over a year old.  When the original cartridges recently ran out, I replaced them with an aftermarket set.  I have not been happy with the ink, so purchased genuine HP cartidges.  The HP950XL cartridge shows as incompatible (the 3 951XL cartridges are fine).  As of now, I have had to resort to continue using the aftermarket cartridge as it is the only one that will be accepted.  I have followed all of the steps to resolve the issue, but they do not work.  What can I do to fix the issue?

1 REPLY 1

‎05-13-2017 03:45 PM

HP Recommended

Hi @JimmyK69,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an "incompatible ink cartridge" error message on your HP Officejet Pro 8625 e-All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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