cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
JimmyK69
New member
1 0 0 0
Message 1 of 2
235
Flag Post

Incompatible Ink Cartridge

HP Recommended
OfficeJet Pro 8625
Microsoft Windows 7 (64-bit)

My OfficeJet Pro 8625 is just over a year old.  When the original cartridges recently ran out, I replaced them with an aftermarket set.  I have not been happy with the ink, so purchased genuine HP cartidges.  The HP950XL cartridge shows as incompatible (the 3 951XL cartridges are fine).  As of now, I have had to resort to continue using the aftermarket cartridge as it is the only one that will be accepted.  I have followed all of the steps to resolve the issue, but they do not work.  What can I do to fix the issue?

0 Kudos
1 REPLY 1
Rainbow23
Retired
Retired
7,692 7,685 427 601
Message 2 of 2
Flag Post
HP Recommended

Hi @JimmyK69,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an "incompatible ink cartridge" error message on your HP Officejet Pro 8625 e-All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation