I purchased new ink cartridges today, I made sure they were the correct type for my printer. Verified through the HP website they are correct. When I installed them they did not automatically print the test page. Went through every single trouble shooting steps provided by the help center and still unable to print. This is very frustrating as I have done everything I can do and yet it seems that the printer and cartridges are still not working. I would like some assistance to determine if maybe I purchased defective ink and if so find out who is going to replace or pay for my new ones as they are expensive and I do not feel like I should have to spend the $40 twice. I have the HP Deskjet 2542 and purchased the Tri-Color and Black ink in 61 per all of the listed websites and support pages.
I came across your message about the HP printer issue and wanted to pop in to help 🙂
Going through your post, I see that you are having issues after replacing the cartridges. I understand that you have purchased the HP 61 cartridge for your printer. But, to assist you with this issue, I would like to know the following details:
Where was this printer purchased from and have you moved the printer from one country to another before replacing the cartridges?
What was the cartridge number which was there in the printer prior to replacing the cartridge?
If you have not moved and if the cartridge number was 61 prior to replacing, then the issue could be with the cartridges. Make sure you have done all the steps specified here to resolve the issue: http://hp.care/2psmJ8y