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KLMarketto
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Incompatible Ink Just Purchased, Verified Correct Type for Printer

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HP Deskjet 2542
Microsoft Windows 10 (64-bit)

I purchased new ink cartridges today, I made sure they were the correct type for my printer. Verified through the HP website they are correct. When I installed them they did not automatically print the test page. Went through every single trouble shooting steps provided by the help center and still unable to print. This is very frustrating as I have done everything I can do and yet it seems that the printer and cartridges are still not working. I would like some assistance to determine if maybe I purchased defective ink and if so find out who is going to replace or pay for my new ones as they are expensive and I do not feel like I should have to spend the $40 twice. I have the HP Deskjet 2542 and purchased the Tri-Color and Black ink in 61 per all of the listed websites and support pages. 

 

Any help would be greatly appreciated.

 

Thank you.

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Dvortex
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Message 2 of 4
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Welcome to the HP Community @KLMarketto!


I came across your message about the HP printer issue and wanted to pop in to help 🙂

 

Going through your post, I see that you are having issues after replacing the cartridges. I understand that you have purchased the HP 61 cartridge for your printer. But, to assist you with this issue, I would like to know the following details:
 

  1. Where was this printer purchased from and have you moved the printer from one country to another before replacing the cartridges?
  2. What was the cartridge number which was there in the printer prior to replacing the cartridge?


If you have not moved and if the cartridge number was 61 prior to replacing, then the issue could be with the cartridges. Make sure you have done all the steps specified here to resolve the issue: http://hp.care/2psmJ8y


If the issue persists, then please contact the HP phone support to get further assistance. HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true


Thanks, I look forward to hearing back from you!

Good luck 🙂


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DVortex
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KLMarketto
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Hello thank you for your reply.

The printer was purchased from Walmart. No I have not move the printer out of the country and yes the cartridges were 61 prior to replacing them.

I have followed all of the steps in the link above and tried to work through any troubleshooting several times before reaching out.

I will try to reach out to the HP Support. At this point I have no other options.

Thanks again.
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sandytechy20
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@KLMarketto

 

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

 

Yes please contact HP Phone support for further assistance on this.

They will be more than glad to assist you.

 

Cheers.

Sandytechy20
I am an HP Employee

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