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Honor Student
Posts: 2
Member Since: ‎05-21-2012
Message 1 of 2 (957 Views)

Incompatible Printhead error. C309a HP photosmart premium.

An ink cartridge leaked. I cleaned up what ink I could and replaced the cartridge and am getting an error. "The Printhead installed is not intended for use in this printer, or is damaged." I replaced the ink cartridge again. I still have the same error and I can't clear the message. I've rebooted, reinstalled driver, and don't know what to do next. I'm using Windows 7 operating system.

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Student
Posts: 1
Member Since: ‎05-25-2012
Message 2 of 2 (921 Views)

Re: Incompatible Printhead error. C309a HP photosmart premium.

I am having the same exact problem with all brand new cartridges, no ink leaks, spills nothing. Have you found a resolution? I'm ready to pull my hair out!

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