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Student
Posts: 1
Member Since: ‎05-14-2014
Message 1 of 2 (234 Views)

Incompatible cartridges

Hi, folks!

Just purchased cartridges black and tricolour 121 here in Abu Dhabi,

Package confirms compatibility w/ ENVY110 devices, though printer does not recognise them.

Printer is originaly from UK, current location UAE.

 

Is there any solution, could software of the printer updated?

Thanks in advance

Eriks

0 Kudos
Provost
Posts: 63,196
Member Since: ‎01-29-2009
Message 2 of 2 (226 Views)

Re: Incompatible cartridges

[ Edited ]

Hi,

 

Please use the following instructions and contact HP for a fix:

 

    http://support.hp.com/us-en/document/c02558798

 

Regards.

BH
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