Incompatible ink cartridge

[paula19]

I bought new ink for my printer, same as always: 950XL and I am getting message that says "incompatible ink cartridge"  I put the empty one back in and I did not receive the error message, it read it as empty, I exchanged the new one for another and got the same incompatible message.  

[Rainbow23]

Hi @paula19,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an "incompatible ink cartridge" error message on your HP Officejet Pro 8600 e-All-in-One Printer.

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Cartridge errors 

Let me know how this works.
 

You have a good day ahead.
 

[paula19]

Hi @rainbow23,
Yes, I tried all of that before I posted here. I don't want to have to buy a new carriage, I don't feel it's the issue because the old ink cartridge is recognized. I have tried 3 new ones and none worked. I'm at my wits end with it. 😞
Thank you for your help

[Chimney_83]

Thanks for the reply and trying the suggested steps, recommend you contact our phone support for assistance in getting the cartridges replaced. 

Keep me posted.