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paula19
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Incompatible ink cartridge

HP Recommended
officejet 8600
Microsoft Windows XP

I bought new ink for my printer, same as always: 950XL and I am getting message that says "incompatible ink cartridge"  I put the empty one back in and I did not receive the error message, it read it as empty, I exchanged the new one for another and got the same incompatible message.  

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Rainbow23
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HP Recommended

Hi @paula19,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you get an "incompatible ink cartridge" error message on your HP Officejet Pro 8600 e-All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Cartridge errors 

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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paula19
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Hi @rainbow23,
Yes, I tried all of that before I posted here. I don't want to have to buy a new carriage, I don't feel it's the issue because the old ink cartridge is recognized. I have tried 3 new ones and none worked. I'm at my wits end with it. 😞
Thank you for your help
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Chimney_83
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Thanks for the reply and trying the suggested steps, recommend you contact our phone support for assistance in getting the cartridges replaced. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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