Initializing

[BonnieRockport]

I have tried everything suggested for continuous initializing. The printer is initializing when I turn it on and never stops.

[Jeet_singh]

Hi @BonnieRockport,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues setting up the printer. It is stuck in initializing screen on your HP LaserJet MFP Pro M1217nfw printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Please perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are still having issues then check your private messages for some other steps to try. 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[BonnieRockport]

I tried everything you suggested. Still initializing. 

[Jeet_singh]

Hi @BonnieRockport,

Thanks for replying, As I understand you tried to perform the reset on the printer and still having the issue, I would personally suggest this to be a printer hardware. I would recommend you contact our HP phone support for available service options. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[BonnieRockport]

I tried that but they only gave me the Twitter option. How can I override that and request the phone option?

[Jeet_singh]

Hi @BonnieRockport,

Thanks for replying,

I understand you are trying to fill in the form to get the tech support number, unfortunately, you are unable to do so as the product is Out of warranty. Don't worry, though, as I'll help you with the phone number to contact our HP tech support for further assistance.

I have sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,