I am enrolled in the HP Instant Ink program. I have been happy with it until recently. My printer will not print anything because the black ink cartridge says there is an error with how it is installed. When I check the supply levels from my computer and the printer panel, it says that the black ink cartridge is empty. However, my instant ink account says that the black ink cartridge is properly installed. It does not indicate that the level is even low. They have not shipped a black ink cartridge to my door since August. I simply want to know how I can have it shipped to me.
I have taken out the ink cartridge, reinstalled it, cleaned it, restarted my printer, everything that all of the other help forums have told me to do in case my ink cartridge really does have ink and there is a communication error. This has been beyond difficult just to get the ink I was promised when I signed up for this program.
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Sandytechy20 I am an HP Employee
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