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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 03:00 PM

HP Recommended
Product: HP Officejet 5510 all-in-one
Operating System: Microsoft Windows 7 (64-bit)

Hello I am in need of assistance. I have a 5510 all in one. I think I am using windows 7. I had no problems printing until I changed my ink cartridge (black one). I can put the old one back in and it works but when I put the new one in and close the door it says... "Print cartridge error. See the product documentation for details."... I tried to clean off the contacts with a cloth like it said in the manual online but that didnt help. Any suggestions? Thank you 🙂

1 REPLY 1

‎05-04-2017 09:05 AM

HP Recommended

@sabrinaneedhelp,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting print cartridge error message on your HP Officejet 5510 All-in-One Printer after installing a new black cartridge.

 

This issue could occur if the electrical contacts on the printer or the cartridge are not clean or defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Print Cartridge Errors

 

Let me know how this works.

 

You have a good day ahead.

Rainbow23 - HP Support.
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