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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Solved!

Ink System Failure message on HP 6180 all-in-one printer

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I cannot print due to the following error message on my HP 6180 all-in-one printer display:

Ink system failure. Refer to printer documentation Oxc18a0201. I followed all of the recommendations on printer documentation, such as: installing the latest HP updates, turning off the printer and removing the power cord, removing all ink cartridges and then putting them back in when prompted. I also rebooted my computer. None of these recommendations have worked. I need help! Thank you.

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Hello Kah524,

 

I have came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with  “0xC18A” and not with "0xc19a".

Try these steps for Photosmart C7280:

 

A. - Press and hold the “*” key.

B. - Press the “#” key and release both keys.

Display should say “Enter Special Key Combo”

C. - Press and release in sequence the “1”, “2” and “3” buttons.

 

 Display should say “Support” and display the FW rev (something like R0631R)

 Press and release the right arrow button until the display says “System Configuration Menu”.

 Press and release the “OK” button.

 Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 Press and release the “OK” button.

 Display should say “Hardware failure status: Clear. Press OK to clear”.

 Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart   Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

If the error is still there, or reoccurs replace the unit.

 

--------------------------------------------------​---

For 0XC19a error messages the printer can't be recovered.

All the best and if it fixes the issue please click on Kudos...

 

---------------------------------

Although I am an HP employee, I am speaking for myself.

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thank you thank you thank you.....you spoke my language. It worked.

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wow  thanks it worked

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This worked for my HP6180 "Ink System Failure" issue.

 

Due to all the other things I tried prior to this, I had to clean the print head after this fix was applied.

 

Thanks and God Bless....

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ThankYou, Thank You, Thank You,  I have tried several fixes multiple times , also called support(They were going to charge $100.00).

 

Your directions were right on and they were. very easy to use  Thank You again and Merry Christmas.

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Worked for me (see below) for C6180...

 

Thank you!

 

************************************************************************************************************************

 

I have came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with  “0xC18A” and not with "0xc19a".

Try these steps for Photosmart C7280:

 

A. - Press and hold the “*” key.

B. - Press the “#” key and release both keys.

Display should say “Enter Special Key Combo”

C. - Press and release in sequence the “1”, “2” and “3” buttons.

 

 Display should say “Support” and display the FW rev (something like R0631R)

 Press and release the right arrow button until the display says “System Configuration Menu”.

 Press and release the “OK” button.

 Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 Press and release the “OK” button.

 Display should say “Hardware failure status: Clear. Press OK to clear”.

 Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart   Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

If the error is still there, or reoccurs replace the unit

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