Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 14
Member Since: ‎02-01-2012
Message 1 of 4 (1,002 Views)

Ink System Failure on Photosmart 3210

Printer attached to Desktop  (USB) using Windows 7 32bit. Message code 0xc18a0001 occurred during offline copying. Applied fixes as per forums and HP help. Cleaned printer and performed power on/off reset (including resetting all ink cartridges) to no avail. If this is a mechanical failure, can one resolve this issue with HP parts or are there some other procedures to resolve this issue?

0 Kudos
Posts: 49
Member Since: ‎04-30-2009
Message 2 of 4 (851 Views)

Re: Ink System Failure on Photosmart 3210

Hi Harryeb,


Try this link:


there's a special key combo for resetting your printer. I hope it helps.

Posts: 1
Member Since: ‎11-17-2013
Message 3 of 4 (604 Views)

Re: Ink System Failure on Photosmart 3210

I have found the "Fix It" instructions to use the "Special Key Combo" and the 1st step is to press and hold the "*" key.  And then press the "#" key, and release together.  Where are these keys on the printer?

Posts: 16,806
Member Since: ‎09-03-2013
Message 4 of 4 (588 Views)

Re: Ink System Failure on Photosmart 3210

Hi rusty524


I understand you would like the reset to see if that will resolve the ink system failure.


I will send you a private message with this information.
In the forum beside your handle name just click on the envelope to view it.


I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation