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Ink System Failure

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I have a photosmart  C8180  all in one that shows this message ink system failure, error oxc 18a0201.  I've had it 2 and a half years with no previous problems and now it won't work at all.  i've done all support has told me to and finally was told there's nothing they can do to solve the issue, is there anyone that may have had this problem and was able to solve it ?.    

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broken cartridge, maybe....

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Hello 74lovebug,

I have came across to your issues and we have a fix for it and you may try it, but that would only apply on the error codes begining with  “0xC18A” an not with "0xc19a".

Try these steps for Photosmart C8180:

 

A. - Press and Hold the “Print Photos” & “Red Eye Removal” buttons.  Release both buttons. Display should say “Enter Special Key Combo”

B. - Press and release in sequence “Red Eye Removal”, “Print Photos”, “Red Eye Re-moval” 
 

 

 Display should say “Support” and display the FW rev (something like R0631R)

 Press and release the right arrow button until the display says “System Configuration Menu”.

 Press and release the “OK” button.(on C8100 use Touch Screen)

 Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,

 Press and release the “OK” button.

 Display should say “Hardware failure status: Clear. Press OK to clear”.

 Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

 Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart   Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

 Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.

 Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

 Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.

 If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.

If the error is still there, or reoccurs replace the unit.

 

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For 0XC19a error messages the printer can't be recovered.

 

All the best and if it fixes the issue please click on Kudos...

 

---------------------------------

Although I am an HP employee, I am speaking for myself.

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