Ink can't be used - region change

[Bananaoatmeal]

I moved from Canada to Europe and took my Photosmart C4795 printer with me. Now, I bought new ink (HP 300XL instead of the Canadian HP60) and I can't use it, because the printer is not set to be used with European inks. Ok, I researched the problem, found out I have to call HP to get a regional change. Turns out I can't do it because the warranty expired half a year ago. Now I'm stuck with expensive ink that I can't even use... Are you serious? Is this all that HP can do? I've bought so many HP products and I can't believe that this is happening. What's funny is that if I use the "HP Print and Scan Doctor", it is able to print a test page with this ink... Otherwise I get an error message. Wow...

[Bob_Headrick]

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

[Bananaoatmeal]

My friend, I already saw your answer in other posts. There is no way to contact HP because my product is out of warranty. It's possible only through buying a SmartFriend subscription or getting a Care Pack. There is no way to call HP and get this solved if I don't have warranty, and warranty has nothing to do with my problem, so I don't understand why HP is doing this.

[Bob_Headrick]

What country are you in?  There should be an option when you try to contact HP to dispute the warranty, at this point you can indicate the issue is with cartridges that are in warranty.

At any rate, please reply back with your country and I will ask to have this escalated.

[Bananaoatmeal]

Ehh, frustrating... I'm in Poland. I had to wait until Monday to be able to call. So I call the guy, and he told me that in order for the regionalization to work, I need to have the new, European ink but not XL. And I bought XL. Because I bought XL, apparently he cannot change the region. What? How does that make sense? I see people's posts about printing a page on their old ink and sending them information from it, then they give you a code etc etc, but this guy insists on buying another European ink when I already have it, in XL size, and I spent lots of money on it. He said I need to have the standard size, and when the region change is done, I can use the XL size... He was generally making an impression that he just wants to get rid of me.

I also was able to contact HP on Twitter. These guys were more helpful. They told me to print a page through the support menu and then give them some values, but then they said that the options are not showing up and I should call instead.

[Bob_Headrick]

I will ask to have your case escalated. 

[Bananaoatmeal]

Thank you so much, I appreciate it.

[Duane_D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.