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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-26-2017 12:38 AM

HP Recommended
Product: Photosmart 5510
Operating System: Mac OS X 10.10 Yosemite

I was changing ink cartridges 9 which I have done loads of times, This time the  i nk cartridge carriage has stalled.  how do I get it to move,  any ideas  thanks

1 REPLY 1

‎05-27-2017 08:22 AM

HP Recommended

Greetings @carolineflynn11, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that the carriage is not moving to install the cartridge on the printer, is that right?

Not to worry, I will be glad to help. 

 

Recommend you refer to this HP Article and try the steps suggested in the article. 

If the issue persists, please contact our phone support for any trade-in or service options available for your printer. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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