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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-09-2017 10:57 AM

HP Recommended
Product: Hp envy 4524
So I joined the hp instant ink for the printer to automatically order ink when it's running low. Come to change the ink and the cartridge is bigger then the one that's in. The one that's in the printer is 302, he ones go have sent is 63/302 which is a lot bigger.

Question is how can the printer send the wrong ink type or an I not pushing it in enough. Don't wanna break the printer by forcing it in when it doesn't look the same as the original.
And need the printer asap!!
1 REPLY 1

‎05-10-2017 01:04 PM

HP Recommended

Hi @Hayley09, 

 

The Instant Ink cartridges are larger! Take a look at the following video for help installing: Installing and Using HP Instant Ink Cartridges into your HP Envy or Officejet All-in-One Printer

 

Please let me know if this resolves your inquiry.

 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


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