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Posts: 1
Member Since: ‎04-10-2012
Message 1 of 2 (1,262 Views)

Ink installation problem with Photosmart 5515

Hi there, I have just come home with a new HP Photosmart 5515 and have unboxed and plugged it in to the mains. The Printer has asked me to add the ink from the box which I have done so following the on screen instructions but when I close the lid of the printer, nothing happens and the on screen display still says the ink is yet to be installed. 

Am I missing anything? I've very computer literate and have unpackaged everything properly and inserted the ink correctly, surely that's it?

Would be great if someone could tel me I've missed something obious otherwise I'm heading back to the shop for another printer! It's less than 2 hours old! 

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Regents Professor
Posts: 4,871
Member Since: ‎11-22-2011
Message 2 of 2 (1,248 Views)

Re: Ink installation problem with Photosmart 5515

[ Edited ]

Hello artworkrebel


I would suggest checking the following article and to make sure that the cartridges are properly vented.

Cartridge Problems

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