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LucyMcDowell
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Ink iproblemd

HP Recommended
Hp office jet pro 8620

Having problems installing ink cartridges.  My printer keeps telling me there is a problem... I just put 2 new ones in...

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Dvortex
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HP Recommended

Hello, @LucyMcDowell - Hope you are well 🙂

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing ink cartridge related issues. I will certainly do my best to help you!

 

Going through your post, I see that you are getting ink cartridge related error on your Officejet printer. What is the exact error message that you see on the printer screen? Also, which are the 2 cartridges that you replaced? Please do let me know.

 

While awaiting for your reply, please try performing all the steps listed here: http://hp.care/2ra9fkf 

 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂


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DVortex
I am not an HP Employee
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