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boydpdx
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Ink leaked onto desk from Deskjet 832C

The black ink cartridge I recently bought from Staples leaked through the printer housing onto my nice oak desk (grrrrrr...I'll have to SAND it off and refinish)...

 

Staples will replace the cartridge, but not the printer. Is it the cartridge, or the printer that's at fault? 

 

What is HP's liability for damage to furniture from its products?   Please advise.

 

 Deskjet 832C ink spill

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Ink leaked onto desk from Deskjet 832C


boydpdx wrote:

The black ink cartridge I recently bought from Staples leaked through the printer housing onto my nice oak desk (grrrrrr...I'll have to SAND it off and refinish)...

 

Staples will replace the cartridge, but not the printer. Is it the cartridge, or the printer that's at fault? 

 

What is HP's liability for damage to furniture from its products?   Please advise.


Was the cartridge an HP cartrdige?  It appears it was a poor job of a remanufactured cartridge, I would take the issue up with Staples.  I would not expect HP to have any liability for a third party defective cartridge.  

Bob Headrick,  HP Expert

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boydpdx
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Ink leaked onto desk from Deskjet 832C

Staples has not sold HP compatible 3rd party ink cartridges for over a year now.  The cartridge was a bonafide HP.
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Ink leaked onto desk from Deskjet 832C

If it was an HP cartrdige then contact HP at 1-800-HPINVENt.
Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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