cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
4 3 0 0
Message 1 of 4
1,019
Flag Post

Ink leaked onto desk from Deskjet 832C

HP Recommended

The black ink cartridge I recently bought from Staples leaked through the printer housing onto my nice oak desk (grrrrrr...I'll have to SAND it off and refinish)...

 

Staples will replace the cartridge, but not the printer. Is it the cartridge, or the printer that's at fault? 

 

What is HP's liability for damage to furniture from its products?   Please advise.

 

 Deskjet 832C ink spill

0 Kudos
3 REPLIES 3
Highlighted
Level 16
Level 16
33,080 26,460 2,404 8,548
Message 2 of 4
Flag Post
HP Recommended

boydpdx wrote:

The black ink cartridge I recently bought from Staples leaked through the printer housing onto my nice oak desk (grrrrrr...I'll have to SAND it off and refinish)...

 

Staples will replace the cartridge, but not the printer. Is it the cartridge, or the printer that's at fault? 

 

What is HP's liability for damage to furniture from its products?   Please advise.


Was the cartridge an HP cartrdige?  It appears it was a poor job of a remanufactured cartridge, I would take the issue up with Staples.  I would not expect HP to have any liability for a third party defective cartridge.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 4
Flag Post
HP Recommended
Staples has not sold HP compatible 3rd party ink cartridges for over a year now.  The cartridge was a bonafide HP.
0 Kudos
Highlighted
Level 16
Level 16
33,080 26,460 2,404 8,548
Message 4 of 4
Flag Post
HP Recommended
If it was an HP cartrdige then contact HP at 1-800-HPINVENt.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation