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rwalke8 Top Student
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

The printer will not recognize a new HP Light Cyan cartridge.  We have installed two new cartridges from different suppliers and it reads them as empty and blocks all printing.  I have swabbed the cartridge and the matching sensors with a q-tip, to no avail.  I am not getting a printer head error.  Any suggestions?

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Master's Graduate
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Hello,

 

 

What are the two suppliers? Does it say on the cartridge?

 

Thank you


I was an HP employee.


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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Just to clarify, it does not give any error message it just shows the light cyan as empty?

 

Since you have already cleaned the contacts on the cartridge and printer I would recommend pulling out all of ink cartridges, removing the power cord from both ends and let the printer sit for 60 seconds or so.

 

After 60 seconds plug the printer back in and turn it back on and then insert the cartridges one at a time and see if it reads the light cyan.

 

 

If that doesn't help you may need to give us a call and see what options we have available for you.

 

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Though I may work for HP, my opinion is my own.

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rwalke8 Top Student
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Message 4 of 12
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Original HP cartridges were purchased from Meijer and Staples.

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Master's Graduate
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

OK, thank you. I just wanted to make sure they weren't third party. The next steps would be to do what Mark above requested.  


I was an HP employee.


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rwalke8 Top Student
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Good suggestion, but it did not work.  Still does not recognize that one cartridge as having ink in it.

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Master's Graduate
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Do you happen to still have the old one you replaced? If so, insert that and see if it give a different error (if any)


I was an HP employee.


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rwalke8 Top Student
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

If my next step is to call HP, please provide the number to call and the time of day that someone is available to talk me through this.  Thank you.

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rwalke8 Top Student
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

Tried reusing the old cartridge and that didn't work either. 

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Master's Graduate
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Ink recognition problem - HP Photosmart C7280 All-in-one Printer

I'm going to send you a private message with some steps. Please look for it.


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