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02-25-2014 01:52 PM - last edited on 02-28-2017 05:28 PM by OscarFuentes
Hi jgstary, sorry to hear that you are getting an Ink system failure on your printer. I see that you have already done the reset's on your printer. One other step I would like you to take is to please make sure you have the Power cable connected to a wall outlet and NOT in a Power Bar/Strip. HP printers already have a built in surge protector and if you have it in a Bar/Strip, the printer will not get all the power needed to function properly and it will cause false errors on the display screen. Here is a document that explains the issues with the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector . Once you have the printer back on, if you are still getting the “Ink system failure” error, please click on the following link to troubleshoot 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel .
If the issue is still on the screen, please contact HP Total Care at 1-800-474-6836 or if you are outside North America, please Contact HP Worldwide.
Thanks for your time.
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