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lenize
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Instalação do Cartucho, o carrinho não move.

HP Recommended
HP DESKJET Ink Advantage 3787
Microsoft Windows XP

Comprei uma impressora HP DESKJET Ink Advantage 3787, e não consigo nem instalar os cartuchos, o carrinho não se move, o que fazer?

Poderiam me ajudar?

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Maké
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HP Recommended

Hi!, @lenize :

 

In the future, please write, in this Forum in English Language.

 

You can see ... https://support.hp.com/in-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/document/c050...

 

Pode escrever, na ... https://h30487.www3.hp.com/t5/Impressoras-jato-de-tinta-e-laser/ct-p/Impressoras

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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lenize
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The links you ´ve pass are not aviable  and I can not open it.Could you please pass them again to me or some other way I can do my request?Thank you very much.

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Maké
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HP Recommended
HP DeskJet 3700 Printers - Ink Cartridge Errors
 
This document is for the HP DeskJet 3720, 3730, 3732, 3733, 3752, 3755, 3758, and DeskJet Ink Advantage 3775, 3776, 3778, 3785, 3786, 3787, and 3788 All-in-One printers.
The printer does not print, and one of the following error messages displays on the computer screen:
  • Incompatible Cartridges
  • Cartridges Missing
One or both of the Ink Level icons on the printer control panel are blinking, and the Ink Alert light is on or blinking.
Figure : Control panel Ink Level icons and Ink Alert light
Example of the Ink Level icons and the Ink Alert light on the printer control panel
  1. Ink Level icons
  2. Ink Alert light
Step 1: Make sure the ink cartridges are compatible
An ink cartridge error displays if the wrong ink cartridge is installed.
Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.
  1. If necessary, select your country/region.
    Figure : Country/region selector
    Selecting your country/region
  2. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.
You can also purchase genuine HP cartridges and supplies from other retailers.
To purchase ink cartridges through other retailers, make note of the following ink cartridges that work with your printer.
HP DeskJet 3720, 3730, 3732, 3733, 3752, 3755, and 3758 All-in-One printers.
Ink cartridge description
North America and Asia Pacific (excluding India, China, Japan, and Indonesia)
Western Europe
Middle East, Africa, Latin America, Japan, and CIS
China, India, and Indonesia
Black ink cartridge
HP 65 Black
HP 65XL Black
HP 304 Black
HP 304XL Black
HP 123 Black
HP 123XL Black
HP 803 Black
HP 803XL Black
Color ink cartridge
HP 65 Tri-color
HP 65XL Tri-color
HP 304 Tri-color
HP 304XL Tri-color
HP 123 Tri-color
HP 123XL Tri-color
HP 803 Tri-color
HP 803XL Tri-color
HP DeskJet Ink Advantage 3775, 3778, 3776, 3785, 3786, 3787, and 3788 All-in-One printers.
Ink cartridge description
Latin America
Asia Pacific
Europe, Middle East, and Africa
Black ink cartridge
HP 664 Black 
HP 680 Black 
HP 652 Black 
Color ink cartridge
HP 664 Tri-color
HP 680 Tri-color
HP 652 Tri-color
If installing compatible genuine HP ink cartridges did not resolve the issue, continue to the next step.
Step 2: Make sure the ink cartridges are correctly installed
The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the ink cartridge access door
    Opening the ink cartridge access door
  3. Wait until the printer is idle and silent before you continue.
  4. Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
      CAUTION:
    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Do not touch the contacts or nozzles
    Do not touch the contacts or nozzles
  5. Inspect for and remove any protective tape from the contacts.
      CAUTION:
    Do not try to remove the copper electrical strip.
    Figure : Removing the plastic tape
    Removing the plastic tape
  6. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
      NOTE:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Figure : Snapping the ink cartridge into place
    Snapping the ink  cartridge into place
  7. Repeat these steps for the other ink cartridge, if necessary.
  8. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Closing the ink cartridge access door
Try to print. If the error persists, continue to the next step.
Step 3: Clean the electrical contacts
The printer might display an ink cartridge error if the ink cartridge contacts are dirty. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.
  1. Gather the following materials:
    • Clean, dry foam-rubber swabs or a clean, lint-free cloth
    • Distilled or bottled water (tap water might damage the ink cartridge or the printer)
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the ink cartridge access door
    Opening the ink cartridge access door
  3. Wait until the printer is idle and silent before you continue.
  4. Disconnect any cords connected to the printer, such as the power cord and USB cable.
  5. Press down on the ink cartridge to release it, and then pull the ink cartridge toward you to remove it from its slot.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
      CAUTION:
    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
  6. Hold the ink cartridge by its sides.
    Figure : Holding the ink cartridge by its sides
    Holding the ink cartridge by its sides
  7. Inspect the copper-colored contacts for ink and debris buildup.
  8. Gently wipe the contacts with a dry swab or lint-free cloth until they are free of debris.
      CAUTION:
    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.
    Figure : Cleaning the contacts
    Cleaning the contacts
  9. Lightly dampen a clean foam-rubber swab or lint-free cloth with distilled water, and then clean the contacts.
  10. Lightly dampen another clean foam-rubber swab or lint-free cloth with distilled water, and then clean the electrical contacts in the carriage, located inside the printer.
    Figure : Cleaning the carriage contacts
    Cleaning the carriage contacts
  11. Wait for the ink cartridge and carriage contacts to dry before you continue (approximately 10 minutes).
  12. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
    Figure : Snapping the ink cartridge into place
    Snapping the ink  cartridge into place
  13. Repeat these steps to clean and then reinsert the other ink cartridge.
  14. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Closing the ink cartridge access door
  15. Reconnect the power cord or USB cable to the printer, if needed.
  16. Turn on the printer if it does not turn on automatically.
Try to print. If the error persists, continue to the next step.
Step 4: Remove and reinsert the ink cartridges again
Repeat the steps you performed earlier in this document to remove and then reinsert the ink cartridges.
  NOTE:
Make sure the ink cartridges snap firmly into place.
Try to print. If the error persists, continue to the next step.
Step 5: Clean the ink cartridge contacts again
Cleaning the ink cartridge contacts again can help resolve the issue. Repeat the steps you performed earlier in this document to clean the contacts.
Try to print. If the error persists, continue to the next step.
Step 6: Reset the printer
Restarting the printer can resolve an ink cartridge error.
  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 10 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  7. Wait until the warm-up period finishes and your printer is idle and silent before you continue.
Try to print. If the error persists, continue to the next step.
Step 7: Install a new ink cartridge
Replace one or both ink cartridges indicated by the blinking Ink Level icon on the printer control panel.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.
  1. Turn on the printer.
  2. Open the ink cartridge access door.
    The carriage moves to the center of the printer.
    Figure : Opening the ink cartridge access door
    Opening the ink cartridge access door
  3. Wait until the printer is idle and silent before you continue.
  4. Gently press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
    Figure : Removing the ink cartridge
    Removing the ink cartridge
  5. Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
    Figure : Removing the ink cartridge from its package
    Removing the ink cartridge from its package
  6. Remove the plastic tape from the ink cartridge.
      CAUTION:
    Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
    Figure : Removing the plastic tape
    Removing the plastic tape
  7. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
      NOTE:
    Install the color ink cartridge on the left and the black ink cartridge on the right.
    Figure : Snapping the ink cartridge into place
    Snapping the ink  cartridge into place
  8. Repeat these steps for the other ink cartridge, if necessary.
  9. Close the ink cartridge access door.
    Figure : Closing the ink cartridge access door
    Closing the ink cartridge access door
  • If the error persists after replacing the ink cartridge, service the printer.
  • If the error is resolved after replacing the ink cartridge, continue to the next step to align the ink cartridges.
Step 8: Align the ink cartridges
For best print quality, select your operating system to align the ink cartridges.
After aligning the ink cartridges, the printer is ready to print, copy, and scan.
Step 9: Service the printer
If the previous steps did not resolve the ink cartridge error, service the printer.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.
 
 
Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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