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Honor Student
Posts: 4
Member Since: ‎08-05-2014
Message 1 of 4 (289 Views)
Accepted Solution

Installation Disk is blank

We purchased an installation disk for an HP lasetjet printer from the HP store, and when we received the disk it was blank. I contacted HP support and got an automated response that I would be contacted by a representative. That was a month ago. What should I do?

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Accepted Solution

Re: Installation Disk is blank

Hello,

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Thanks.

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Provost
Posts: 16,644
Member Since: ‎07-30-2012
Message 2 of 4 (275 Views)

Re: Installation Disk is blank

All the software and installtion is available on the web for free.  Did you check there???

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution .
I used to work for HP but I saw the light and retired!

Printer Hint #1 - Always buy a printer with a display panel for easy configuration.
Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Honor Student
Posts: 4
Member Since: ‎08-05-2014
Message 3 of 4 (267 Views)

Re: Installation Disk is blank

Thanks for the reply. Unfortunately, the need for the installation disk was specified by the I.T. Department because downloading drivers from the web was not resolving the issue with the printer. (The printer worked fine until the computer was upgraded from XP to Win7.) So the issue remains - I've got a blank disk that HP sold me and I can't get them to respond to a support inquiry.

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Retired
Posts: 8,276
Member Since: ‎03-11-2014
Message 4 of 4 (239 Views)

Re: Installation Disk is blank

Hello,

 

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Thanks.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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