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Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 1 of 26 (1,162 Views)

Installing Cartridges after moving to another country

[ Edited ]

My printer was bought from Russian Federation, while I am living in Finland.

For a long time, cartridges brought with printer, worked (178), but lately when i tried to install new ones, Finnish (364), they didn't fit. All information that i found was, that i must ask for online re-setup for printer from HP.

Tried early a few times to find how can i do that, didn't managed, but now i really need to solve that problem. I'm tired of searching how can i connect to anybody from Your support.

When i try to get e-mail adress or when i try to get online chat, i'm asked for warranty. In some reason it can't check if my warranty is still active or not, besides if it is not active i still need to re-setup the printer. I didn't know when it was new (when i bought it) that i will get that problem, there was no information about that.

 

Printer is

HP Photosmart Wireless e-all-in-one printer - b110d

0 Kudos
Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 2 of 26 (1,158 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

I will ask to have this escalated. Region changes are a free service offered by HP. You may be contacted by someone shortly. 

 

Check your warranty status for an HP product Here.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 3 of 26 (1,133 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

So, as i thought, now warranty is expired.

This doesn't change anything, as I don't see how to adress a question to Support service for re-setup without warranty. Even when i made a phone call to local Support service (in Finland), it said that if i don't have warranty i should look for help from HP page..


So thanks for assistance, i will wait.

 

 

Provost
Posts: 41,913
Member Since: ‎01-07-2009
Message 4 of 26 (1,128 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Cartridges have their own warranty. Hopefully you will be contacted by an HP representative about this issue soon.

If I was able to help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Retired
Posts: 1,611
Member Since: ‎03-13-2009
Message 5 of 26 (1,119 Views)

Re: Installing Cartridges after moving to another country

@Ciara_B  Can you please help Lilian_memory with a regional ink cartridge issue?

 

 

I worked for HP.
Regents Professor
Posts: 8,708
Member Since: ‎11-27-2009
Message 6 of 26 (1,111 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I'm going to send you a private msg (check out envelope at top right)

 

 

Thanks

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Tutor
Posts: 14
Member Since: ‎03-17-2014
Message 7 of 26 (1,013 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Ibought my printer C310a in China, where it came with cartridges 862.

 

I recently moved back to Brazil and here the cartridges available are 564. I bought a whole new set and got in touch with the support that told me they could be no help because my printer is out of warranty.

I tried a general reset and now the printer asks for "setup cartridges".

I don't know what to do.

any help would be appreciated.

Regents Professor
Posts: 8,708
Member Since: ‎11-27-2009
Message 8 of 26 (959 Views)

Re: Installing Cartridges after moving to another country

@Maurofreitas

Just checking the support team got in touch?

Thanks, Ciara
I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Tutor
Posts: 14
Member Since: ‎03-17-2014
Message 9 of 26 (948 Views)

Re: Installing Cartridges after moving to another country

Unfortunately, nope.

Honor Student
Posts: 3
Member Since: ‎02-24-2014
Message 10 of 26 (940 Views)

Re: Installing Cartridges after moving to another country

Still didn't got any help from support, nobody called phone.

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