Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 1
Member Since: ‎01-11-2011
Message 1 of 2 (4,225 Views)

Installing Deskjet 1000

My mother recently bought a HP Deskjet 1000 Printer J110a,we keep trying to install it but when we get to the part where it says plug in the USB cord to the Printer and to the open USB slot on your comp it doesn't seem like it is registering and won't do anything after that,then when you hit skip or go to taskbar it goes to same screen where it says connect USB cord to printer and computer,getting really really irritated,please help

Grad Student
Posts: 176
Member Since: ‎10-16-2009
Message 2 of 2 (4,204 Views)

Re: Installing Deskjet 1000

[ Edited ]

it sounds like when you plug in the printer, it is not registering.


Two ideas:

1) check that all hardware is setup and the power is on.  I've found a few products that look like the power is on, but they are in sleep mode and are not,.

link to check the USB connection help


look for these instructions:   Solution one: Check the USB connection
Follow these steps to test the USB connection between the HP product and your computer.
Step one: Inspect the USB cable and connection


2) check that you have the software available in this web pack:

HP Deskjet 1000 Printer J110a

If I have helped you solve your issue please mark it as solved .....

(I am an HP employee)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation