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Honor Student
Posts: 3
Member Since: ‎01-09-2012
Message 1 of 5 (647 Views)

Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

I am installing the software for my new HP Officejet all in one printer (series 4500 G510-g) and whenever it is almost finished, I get a screen that pops up and says "only users with administrator privileges can install.  Please log off and log on with a password."  I don't know a password for this computer!!!!  This is the FIFTH printer I have tried.  Am I doing something wrong??  I follow every single direction on the walk-through video on this website.  Is my computer just...old?  Maybe it isn't compatible to any new printers.  It is a Microsoft Windows XP Professional.  Any suggestions or insight would be greatly appreciated.  Thanks!

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Honor Student
Posts: 3
Member Since: ‎01-09-2012
Message 2 of 5 (627 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

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Honor Student
Posts: 3
Member Since: ‎01-09-2012
Message 3 of 5 (625 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

Whoops sorry about that.....my keyboard got stuck Smiley Tongue
Teacher
Posts: 77
Member Since: ‎09-23-2010
Message 4 of 5 (608 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??

Hi,

 

Looks like your log in access to your PC does not have administrator access. You would need to log in as an

administrator to proceed. Are you installing on a personal PC or a work PC? 

" Although I am an HP employee, I am speaking for myself and not for HP.

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Student
Posts: 1
Member Since: ‎08-16-2012
Message 5 of 5 (453 Views)

Re: Installing software for HP Officejet 4500 G510-g. What am I doing wrong??


Natalie- wrote:

I am installing the software for my new HP Officejet all in one printer (series 4500 G510-g) and whenever it is almost finished, I get a screen that pops up and says "only users with administrator privileges can install.  Please log off and log on with a password."  I don't know a password for this computer!!!!  This is the FIFTH printer I have tried.  Am I doing something wrong??  I follow every single direction on the walk-through video on this website.  Is my computer just...old?  Maybe it isn't compatible to any new printers.  It is a Microsoft Windows XP Professional.  Any suggestions or insight would be greatly appreciated.  Thanks!


 

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