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05-29-2017 08:43 AM
Gosh! We pay a monthly subscription for Instant Ink so that HP monitors the printer and sends a new cartirdge BEFORE the ink runs out. Guess what! We have run out of ink and HP hasn't sent out a replacement. We have urgent printing to do and we can't even get in touch with HP because it values its customers so much that it isn't open on bank holidays! Hopefully someh=one in HP monitors these posts since I can't find any way t oget in touch with HP as its IT systems keep rejecting me cos it's call centre isn't open.
05-29-2017 01:31 PM
You are correct; many companies are closed on this very important national holiday in the USA.
Our Community Forum is not a direct connection to HP Support or Cloud Services. This is a volunteer organization -- HP does not provide an official support function on the forum.
Depending on your location, you may be able to contact Cloud Services (for USA / Canada) -- it is likely that Cloud Services staff are also allowed to observe the Memorial Day holiday in the USA.
Other possible contact options are outlined (provided) in the Instant Ink Terms of Service document.
Contact and Support Options for Instant Ink Service include the following:
Help from HP Technical Support:
In USA or Canada, call Cloud Services: 1-855-785-2777
HP Support: 0207 660 0596 (Specify help for Instant Ink)
Everywhere else: Contact HP Support
Specify help for Instant Ink / HP Connected / Web Services
HP Connected - Instant Ink – Where available > Click Supported Countries (top right of webpage)
For the future, you can monitor your ink levels in the Printer Assistant shortcut icon on your Desktop.
Because the printing cannot wait, consider taking the printing jobs to a local print shop.