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01-05-2018 01:49 PM
I am still using the cartridges that came with the printer, but printed pages are being counted toward my subscription.
I assumed this would begin when I began using the Instant Ink cartridges.
Am I supposed to be "charged" for printing with the original cartridges?
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01-05-2018 02:36 PM - edited 01-06-2018 10:48 AM
If the ink cartridges that came with the printer are not Instant Ink cartridges, then I agree you would not be charged your page rate while using those cartridges.
Pure speculation, of course.
You want to talk to Instant Ink Support in your region to have this sorted.
Instant Ink / HP Technical Support
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Wait for an Instant Ink agent to find and respond to your inquiry here on the forum.
And / Or
Contact Instant Ink Support / HP Tech Support in your region, chat (as available) or speak with a “live person” and ask for help.
Refer to your regional Terms of Service contract to verify available contact options in your area.
In USA or Canada
Cloud Services (during normal business hours): 1-855-785-2777
- Verify the phone number in your Terms of Service document
Lots of important information and definitions, including:
# 4: Printer Needs to be Connected to Internet
# 7: Service Plans -- What is a page?
# 8: Rollover Pages
#13: Customer Support Center -- Cloud Services Contact Phone Number and online contact link
HP Support - Specify help for Instant Ink: 0207 660 0596
- Verify Phone Number - Reference Contact HP UK – Phone Assist
Lots of important information and definitions, including:
Top of Page: Location, Contact Phone Number and online contact link
# 5: Printer Needs to be Connected to Internet
# 7: INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP
# 8: Service Plans -- What is a page?
# 9: Rollover Pages
#13: Customer Support Center -- includes Contact Phone Number and online contact link
Everywhere else: Contact HP Support
Specify help for Instant Ink / HP Connected / Web Services
Instant Ink Help, Documents, Videos
Not sure where to start? Stuck?
Scroll down on page or click Three vertical white dots on blue background > top right of page
FAQ includes “Is my printer eligible for HP Instant Ink?”
What is Instant Ink? How it works – how to participate
Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges
HP Connected Website Support Page > Troubleshooting, How-to, Video Tutorials
HP Connected > How to > Printer Setup, Installation & Updates >
Scroll down to the bottom of the page to FAQ:
Can I reuse a customized printer email address?
Instant Ink Website Support Page > Troubleshooting, How-to, Video Tutorials
HP Connected - Instant Ink – Where available > Click Supported Countries (top right of Webpage)
01-06-2018 02:33 AM
I just checked and the cartridges that came with the printer are labeled 'Instant Ink Ready'.
I'm on the free plan, and am only being charged $1. I don't know that I want to invest more time in $1. 🙂
If I only use one of the ten extra pages, do you know if the others will roll over, or does that only apply to unused "free" pages?
12-10-2018 07:00 PM
I have the same question. I'm still using the ink that came with the printer when I bought it last month. Before I started using it, I signed up for the free (15 page) monthly plan. I was sent the replacement instant ink cartridge right away. I was surprised because I assumed that HP would send me the first instant ink cartridge once I run out of the first ink cartridge that came with the printer. I haven't opened the first replacement instant ink cartridge yet.
HP Print settings say that 65% of the ink is still available on the original cartridge that came with the printer. But today, I got an email saying that I printed the maximum quota of 15 pages for this billing cycle. So, I guess HP is including the number of pages printed under instant ink plan even with the cartridge that came with the printer. So, should I throw away the barely used original cartridge & install the replacement ink cartridge to prevent any charges? This is a bit confusing.
12-10-2018 07:24 PM
Instant Ink is a print-by-page subscription.
Any and all the Ink you use is included while the subscription is active. You do not need - nor do you want - to discard Ink cartridges before they need to be replaced.
You are not charged for the Ink. Your plan is by-the-page and NOT by the cartridge.
You will incur charges if you print more pages than your plan includes. I do not have the contract in front of me at the moment - I believe you are charged $1 for a set of ten pages.
Read your Terms of Service contract for details and exactly how each of the plans work.
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