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ilookedtoday Honor Student
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I purchased a new printer, signed up for Instant Ink and received my first shipment of cartridges.

I am still using the cartridges that came with the printer, but printed pages are being counted toward my subscription.

I assumed this would begin when I began using the Instant Ink cartridges.

Am I supposed to be "charged" for printing with the original cartridges?
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@ilookedtoday

 

If the ink cartridges that came with the printer are not Instant Ink cartridges, then I agree you would not be charged your page rate while using those cartridges.

 

Pure speculation, of course.

 

You want to talk to Instant Ink Support in your region to have this sorted.

 

______________________________________________________________

 

Instant Ink / HP Technical Support

 

Scams and Unscrupulous Contacts – Please READ:

 

Be aware of scams, thieves, and rats that infest the underbelly of the forum. 

These people are NOT here to help you.

 

AND

  • HP does not post unsolicited private messages on the forum that contain embedded phone numbers or email addresses.
  • Verify all phone numbers against HP Contact information in HP Documents.
  • Do not respond to random “we can help – call us at this number” messages.
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HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

 

Option 1

 

Wait for an Instant Ink agent to find and respond to your inquiry here on the forum.

 

And / Or

 

Option 2

 

Contact Instant Ink Support / HP Tech Support in your region, chat (as available) or speak with a “live person” and ask for help.

 

Refer to your regional Terms of Service contract to verify available contact options in your area.

______________________________________________________________

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  7:  Service Plans -- What is a page?

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

 

______________________________________________________________

 

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

 

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP

#  8Service Plans -- What is a page?

#  9:  Rollover Pages

#13Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

 

HP Instant Ink - UK - Overview / FAQs

 

______________________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

______________________________________________________________

 

Instant Ink Help, Documents, Videos

 

Not sure where to start? Stuck?

HP Instant Ink – Top Solutions

 

HP Instant Ink, Sign-up, Information, and FAQ

Scroll down on page or click Three vertical white dots on blue background > top right of page

FAQ includes “Is my printer eligible for HP Instant Ink?”

 

HP Printers - Enrolling in HP Instant Ink

What is Instant Ink?  How it works – how to participate

 

HP Instant Ink - Obtaining Replacement Ink Cartridges

Includes instructions (#7-#8) if you do not receive (or need replacement) Instant Ink cartridges

 

HP Connected Website Support Page > Troubleshooting, How-to, Video Tutorials

HP Connected

 

HP Connected > How to > Printer Setup, Installation & Updates >

Scroll down to the bottom of the page to FAQ:

Can I reuse a customized printer email address?

 

Instant Ink Website Support Page > Troubleshooting, How-to, Video Tutorials

HP Instant Ink

 

HP Instant Ink - Is My HP Instant Ink Cartridge Broken?

 

Instant Ink - Replacing or Adding Printers to Your Account

 

ePrint, and Print Applications

 

Videos!

 

Fitting Instant Ink Cartridges in your HP Envy or Officejet Printer

 

Video - Instant Ink – Signing Up and Getting Started

 

Video – Instant Ink – Thanks for Enrolling - What's Next?

 

HP Connected - Instant Ink – Where available > Click Supported Countries (top right of Webpage)

 

_____________________________________________________________

 

 

 

Kind Regards,
Dragon-Fur
ilookedtoday Honor Student
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Thanks for the reply.

I just checked and the cartridges that came with the printer are labeled 'Instant Ink Ready'.

I'm on the free plan, and am only being charged $1. I don't know that I want to invest more time in $1. :)

If I only use one of the ten extra pages, do you know if the others will roll over, or does that only apply to unused "free" pages?
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There is no rollover with the 15 pages FREE plan.  Only $1 per 10 pages over 15.

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skm81 Honor Student
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I have the same question. I'm still using the ink that came with the printer when I bought it last month. Before I started using it, I signed up for the free (15 page) monthly plan. I was sent the replacement instant ink cartridge right away. I was surprised because I assumed that HP would send me the first instant ink cartridge once I run out of the first ink cartridge that came with the printer. I haven't opened the first replacement instant ink cartridge yet.

 

HP Print settings say that 65% of the ink is still available on the original cartridge that came with the printer. But today, I got an email saying that I printed the maximum quota of 15 pages for this billing cycle. So, I guess HP is including the number of pages printed under instant ink plan even with the cartridge that came with the printer. So, should I throw away the barely used original cartridge & install the replacement ink cartridge to prevent any charges? This is a bit confusing.

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@skm81

 

Instant Ink is a print-by-page subscription.

 

Any and all the Ink you use is included while the subscription is active.   You do not need - nor do you want - to discard Ink cartridges before they need to be replaced.

 

You are not charged for the Ink.  Your plan is by-the-page and NOT by the cartridge.

 

You will incur charges if you print more pages than your plan includes.  I do not have the contract in front of me at the moment - I believe you are charged $1 for a set of ten pages. 

 

Read your Terms of Service contract for details and exactly how each of the plans work.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

Kind Regards,
Dragon-Fur
skm81 Honor Student
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Thank you very much!

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@skm81

 

You are welcome.

 

Happy Printing.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Kind Regards,
Dragon-Fur
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