Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Hi @Rachael01312, I can help.
Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message.
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
- HP Instant Ink Support
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