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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
amarsinghgautam
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Message 1 of 2
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Flag Post

Issue related to Head of T830 Plotter

HP Recommended
HP Designjet T830

Hello,

 

Today I had a word with the customer care executive Mr. Niraj (Case ref. ID: 5000307776).

 

As per him Hp don't provide support for head replacement. After answering his couple of question, Hp executive over the phone told us that, Head of printer need to change and that will not comes under onsite warranty, we need to dismount this head from the ploter and had to visit to customer support centre based at our city. And had to follow many procedure like invoice copy of ploter, written complain of printer on our letterhead, sample of page along with head.

 

Now, we are not technical people and if in case during dismounting Head, if printer got damage then who will be responsible, and we had invested almost two and half lac rupees on this ploter and this printer comes with onsite warranty, and now as a after sales support HP saying that for head we need to dismount it at own and had to visit HP support centre.

 

Is that we did mistake by buying HP ploter???????

 

You are asking so many detail like invoice, written complain on letter head...do think we are thief ...such behaviour was not expected from HP.

 

I think we had invested in wrong product....

 

regards,

 

Amarsingh

(removed content)

1 REPLY 1
Roy_Kuzmich
Level 6
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Message 2 of 2
Flag Post
HP Recommended

 

as far as I know, the standard warranty for HP is a break/fix warranty.

things like the Prinhead and ink are not covered under the warranty as they are consumables that are user replaceable.

 

Now, the Printhead has a one year warranty from the date of install and if that is the issue, you might be able to get that replaced by HP, but you would still have to remove and install your self.

 

There are YouTube videos that show you how to do the removal and installation if you need instruction. There are also instructions that come with the new Printhead.

 

Good Luck,

Roy K

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