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Brian_Osburn
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J4680 wireless set up - worked, now it doesn't.

Okay, I'm at my wits end here.  I thought buying a wireless all in one such as the J4680 would be an easy way to set up our new printer and it's turning into a ginourmous headache.

 

I installed it wireless when we first got it about  a month ago.  Worked great, did a bunch of scanning / printing and we were over all pleased with it.

 

Now, I can't print to it..constantly showing as down.  I can see it's connected to the network by going to my router and listing out the connected devices.

 

I have done the following troubleshooting steps and would like to see if anyone has any comments before I have to call HP about returning this printer.

1.  Restarted both the printer and my laptop (windows xp pro sp 3)

2.  Uninstalled the software on my laptop and re-installed it.

3.  Done a soft-reset (powered on with # and 3 held down)

4.  Done a semi-hard reset (powered on with # and 6 held down)

5.  Attempted to pull up the configuration over http: by going to the IP address that has been assigned to it.  I can't pull up anything which I normally can.

 

In addition, I've tried setting a static IP address in the set up and still no joy.

 

The only way it seems to be working is if I print via USB cable and that's just not convient.

 

Any ideas?  It seems like the software inside the printer may of crashed and needs a kick in the pants..but I don't know how to do that.

 

I really don't want to return it, I just want it to work.

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Message 2 of 26
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J4680 wireless set up - worked, now it doesn't.

When you print a Network Config page from the printer front panel, does the IP address match what you set in your router?

 

If not, navigate to the printer's internal settings by typing the IP address (from the printout) and set the IP address in the printer to match the router.

 

Also, fix the static IP address outside the DHCP range - better yet, reserve an IP address (within the DHCP range) if your router allows. 

I am employed by HP

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Brian_Osburn
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J4680 wireless set up - worked, now it doesn't.

The IP matches up what I have in the printer config vs what the router says.  I still can't get to it - I did try from both my wireless laptops and my wired pc.

 

Brian

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J4680 wireless set up - worked, now it doesn't.

Can you post the IP address, subnet mask and default gateway for the printer and both computers?
I am an ex-HP Employee. Currently inactive on the forum.
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Brian_Osburn
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J4680 wireless set up - worked, now it doesn't.

Here's the configuration settings for the printer from the print out..

Network Status:  Ready

Active Connection Type:  Wireless

URL:  http://192.168.1.49

Firmware Revision: YWM2FN0820BR

Hostname:  HPD34A14

 

802.11 Wireless (Skipping over some settings):

Status: Connected

Communication Mode:  Infrastructure

Signal Strength: 4

Channel: 6

Authentication Type:  WPA-PSK

Encryption:  Automatic

 

IP Address:  192.168.1.49

Subnet Mask: 255.255.255.0

Default GateWay:  192.168.1.1

Primary and secondary DNS servers are blank.

 

mDNS Status: Enabled

Sevice Name:  Officejet J4680 Series [D34A14]

SLP Status:  Enabled

 

Laptop Settings:

IP Address:  192.168.1.4

Subnet Mask: 255.255.255.0

Default Gateway:  192.168.1.1

 

 

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charlenereeves
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J4680 wireless set up - worked, now it doesn't.

I have a J4680 printer and windows Vista and a flash drive. I can't quite figure it out. Help
Charlene
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J4680 wireless set up - worked, now it doesn't.

OK, since the DNS server fields are blank, let's fill those in.  In a browser type your printers IP (192.168.1.49).  Navigate to the wireless page and change the IP settings (to manual) and fill in the fields like this:

 

IP - 192.168.1.49

Subnet - 255.255.255.0

Gateway - 192.168.1.1

DNS - 192.168.1.1

 

Just fill in the first DNS, leave the other one blank.  Hit save and then reboot the router and printer. 

I am employed by HP

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Brian_Osburn
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J4680 wireless set up - worked, now it doesn't.

I would if I could, but I cannot access the built in web server in the printer.  When it was working, I had no problem doing that, but now I can't pull it up.

 

In order for the printer to work, does it depend on having that internal web server up?  

 

Brian

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J4680 wireless set up - worked, now it doesn't.

OK, are your firewall(s) in the way?  Disable them.

 

Accessing the internal web server indicates that the printer is connected to the network.  The server is not required for printing, just setup.

 

There are some updates and a very useful tool (Network Diagnostic Tool) that may help you out here.

I am employed by HP

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vinnie452
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J4680 wireless set up - worked, now it doesn't.

Hello...have you had any luck fixing it because I have the identical problem and can not fix it I have tried everything on the hp help site but hot very helpful.
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