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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Message 11 of 26
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I'll take a look at this when I get home and will let you know what happens.

 

Thanks!

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Message 12 of 26
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Well, it actually worked for a several months, and then decided not to again.

 

It's almost like whatever software is embedded is not working.

 

I can see it's connecting to the network (via the status page of my router).

 

I now cannot get to the built in web server, and cannot print to it.

 

I've got the diagnostics running now but it's hanging - will let it run and repost the results.

 

If I can't fix this **bleep** thing I'm returning it.  I have a very frustrated wife at home who's getting angry.

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Message 13 of 26
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Here's the stats from the network diagnostic tool.  It's not even picking up the printer, which is located at 192.168.1.6

 

Going to attempt to do a soft boot to see if that helps..

 


-----------------------------------------------------------
Dumping Diagnotic Info started at 2009/12/17 17:35:57
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: Starscream
IP Address: 192.168.1.2
Connection Type: Wired
Signal Strength: 0
Adapter: NVIDIA nForce Networking Controller
Computer MAC: 00:04:4B:02:*:*
VPN Connection: No
Subnet Mask: 255.255.0.0
Default Gateway: 192.168.1.1
Router MAC Address: 00:18:01:4B:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 0 wireless devices
****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:4B:*:*
Hostname: Wireless_Broadband_Router.home
IP Address: 192.168.1.1

Network Node:  #2
MAC Address: 00:00:25:5D:*:*
Hostname: [Unknown]
IP Address: 192.168.1.10

Network Node:  #3
MAC Address: 00:00:A6:62:*:*
Hostname: IP-STB3.home
IP Address: 192.168.1.100

Network Node:  #4
MAC Address: 00:00:A6:9B:*:*
Hostname: IP-STB2.home
IP Address: 192.168.1.101

Network Node:  #5
MAC Address: 00:00:FB:C9:*:*
Hostname: IP-STB1.home
IP Address: 192.168.1.102

Network Node:  #6
MAC Address: 00:00:4B:02:*:*
Hostname: Starscream
IP Address: 192.168.1.2

Network Node:  #7
MAC Address: 00:00:54:1A:*:*
Hostname: shockwave.home
IP Address: 192.168.1.3

Network Node:  #8
MAC Address: 00:00:74:B0:*:*
Hostname: new-host.home
IP Address: 192.168.1.5

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

 

Here's a snippet from my router console showing that it's picking up a network signal..

 

showing printer connected

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Message 14 of 26
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Download and run this utility.

I am employed by HP

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Actually, I did run that utility.  The previous post was from my wired pc, this post has the results from my wireless laptop.

 

Some other information:

Running the actiontec router from fios on channel 6

 

Printer isn't showing up on the list of  HP Printers detected.

 

Is there anything I can run on the printer side to get some kind of network status? 


-----------------------------------------------------------
Dumping Diagnotic Info started at 2009/12/17 18:19:07
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: bosburn61-lap
IP Address: 192.168.1.4
Connection Type: Wireless
Signal Strength: 99
Adapter: Intel(R) Wireless WiFi Link 4965AGN
Computer MAC: 00:21:5C:6B:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Router MAC Address: 00:18:01:4B:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 16 wireless devices
Wireless Device #1    SSID : 473T2

Wireless Device #2    SSID : 6P1Z1

Wireless Device #3    SSID : 7TSE2

Wireless Device #4    SSID : A7MP4

Wireless Device #5    SSID : B3QL1

Wireless Device #6    SSID : DSIO4

Wireless Device #7    SSID : ELO64

Wireless Device #8    SSID : H1D02

Wireless Device #9    SSID : HFY97

Wireless Device #10    SSID : IKVT4

Wireless Device #11    SSID : JYKW6

Wireless Device #12    SSID : KFDH7

Wireless Device #13    SSID : QN9K2

Wireless Device #14    SSID : TK9D2

Wireless Device #15    SSID : VLR67

Wireless Device #16    SSID : theosburns

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:4B:*:*
Hostname: Wireless_Broadband_Router.home
IP Address: 192.168.1.1

Network Node:  #2
MAC Address: 00:00:25:5D:*:*
Hostname: [Unknown]
IP Address: 192.168.1.10

Network Node:  #3
MAC Address: 00:00:A6:62:*:*
Hostname: IP-STB3.home
IP Address: 192.168.1.100

Network Node:  #4
MAC Address: 00:00:A6:9B:*:*
Hostname: IP-STB2.home
IP Address: 192.168.1.101

Network Node:  #5
MAC Address: 00:00:FB:C9:*:*
Hostname: IP-STB1.home
IP Address: 192.168.1.102

Network Node:  #6
MAC Address: 00:00:4B:02:*:*
Hostname: Starscream
IP Address: 192.168.1.2

Network Node:  #7
MAC Address: 00:00:54:1A:*:*
Hostname: shockwave.home
IP Address: 192.168.1.3

Network Node:  #8
MAC Address: 00:00:5C:6B:*:*
Hostname: bosburn61-lap.cscinfo.com
IP Address: 192.168.1.4

Network Node:  #9
MAC Address: 00:00:74:B0:*:*
Hostname: new-host.home
IP Address: 192.168.1.5

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

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Message 16 of 26
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Yes, from the front panel in the Network setup area you should be able to print a Network Config report.  On there will be all sorts of useful info.

I am employed by HP

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Looks like connectivity is good.

 

I did cheat and used the #* 123 to print up the connectivity status.  Everything looked good from the report printed.

 

I then did a soft reboot (# 3), re-set up the wireless and everything worked.

 

Here's the results from NDU -

 

-----------------------------------------------------------
Dumping Diagnotic Info started at 2009/12/17 18:39:56
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: bosburn61-lap
IP Address: 192.168.1.4
Connection Type: Wireless
Signal Strength: 99
Adapter: Intel(R) Wireless WiFi Link 4965AGN
Computer MAC: 00:21:5C:6B:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Router MAC Address: 00:18:01:4B:*:*
Is Network Connected: Yes
Is Internet Connected: Yes

****m_pNetworkStore->Dump() finished *****

m_wlanNetworkMap contains 17 wireless devices
Wireless Device #1    SSID : 473T2

Wireless Device #2    SSID : 6P1Z1

Wireless Device #3    SSID : A7MP4

Wireless Device #4    SSID : B3QL1

Wireless Device #5    SSID : ELO64

Wireless Device #6    SSID : Eagland

Wireless Device #7    SSID : H1D02

Wireless Device #8    SSID : HFY97

Wireless Device #9    SSID : IKVT4

Wireless Device #10    SSID : JYKW6

Wireless Device #11    SSID : KFDH7

Wireless Device #12    SSID : OVWT1

Wireless Device #13    SSID : QN9K2

Wireless Device #14    SSID : TK9D2

Wireless Device #15    SSID : VLR67

Wireless Device #16    SSID : linksys

Wireless Device #17    SSID : theosburns

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 00:00:01:4B:*:*
Hostname: Wireless_Broadband_Router.home
IP Address: 192.168.1.1

Network Node:  #2
MAC Address: 00:00:25:5D:*:*
Hostname: [Unknown]
IP Address: 192.168.1.10

Network Node:  #3
MAC Address: 00:00:A6:62:*:*
Hostname: IP-STB3.home
IP Address: 192.168.1.100

Network Node:  #4
MAC Address: 00:00:A6:9B:*:*
Hostname: IP-STB2.home
IP Address: 192.168.1.101

Network Node:  #5
MAC Address: 00:00:FB:C9:*:*
Hostname: IP-STB1.home
IP Address: 192.168.1.102

Network Node:  #6
MAC Address: 00:00:6F:0D:*:*
Hostname: [Unknown]
IP Address: 192.168.1.15

Network Node:  #7
MAC Address: 00:00:4B:02:*:*
Hostname: Starscream
IP Address: 192.168.1.2

Network Node:  #8
MAC Address: 00:00:54:1A:*:*
Hostname: shockwave.home
IP Address: 192.168.1.3

Network Node:  #9
MAC Address: 00:00:5C:6B:*:*
Hostname: bosburn61-lap.cscinfo.com
IP Address: 192.168.1.4

Network Node:  #10
MAC Address: 00:00:74:B0:*:*
Hostname: new-host.home
IP Address: 192.168.1.5

Network Node:  #11
MAC Address: 00:00:81:D3:*:*
Hostname: HPD34A14.home
IP Address: 192.168.1.6
Device Friendly Name: HP Officejet J4680 series

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

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So if you are still unable to print, we need to turn our work to looking at your firewalls and security system.

I am employed by HP

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I am able to print now.

 

I don't think it's firewall / security system unless it's something at the router level.

 

Brain

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I have a similar problem working with Windows 7 on a Acer notebook.

 

At beginning the printer is working, but the day  after or when I close the router is again off.

I already tried two times to download the software and happened the same thing.

 

I do not have a great experience and of course eventually I need clear instructions to solve

this problem.

 

Sorry for my english (I am italian) and thank you in advance for your availability.

 

Best Regards,

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