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I had defined a new printer format via printer server (24cm x 17cm). But if I want to choose that over for esample Incspace I can't see this new format. I can't understand why this is so difficult?? I use windows 7 64bit. My printer is a HP8610.
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Going through your post, I am not very sure of the issue that you are facing. Are you having difficulty printing using a specific paper size (24cm * 17cm)? Is the printer printing the regular documents? Please do reply with the details.
If the issue is while printing a specific paper size, try creating a custom paper size. You can find the required steps here: http://hp.care/2emJU3E
Let me know if that helps!
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DVortex I am not an HP Employee
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