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Honor Student
Posts: 2
Member Since: ‎07-01-2014
Message 1 of 4 (186 Views)

L7590 prints part of page fine, then the black ink stops. Print 2nd page, same thing.

Worked fine until I replaced the black ink (genuine HP cartridge).  Now it only prints 1/4 to 1/3 of a page properly until the black quits. Sound like faulty ink cartridge or need new printhead? 

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Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 4 (174 Views)

Re: L7590 prints part of page fine, then the black ink stops. Print 2nd page, same thing.

[ Edited ]

Hello blaskat,

 

Welcome to the HP Forums!

 

I understand your Officejet L7590 stop printing black ink at times. I will do my best to assist you! Please follow this entire HP document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.

 

Try printing a quality diagnostic report and clean the printhead a couple of times until you receive satisfactory quality. I will be looking forward to hearing from you.

 

Have a great night! Smiley Happy

I worked on behalf of HP.
Honor Student
Posts: 2
Member Since: ‎07-01-2014
Message 3 of 4 (171 Views)

Re: L7590 prints part of page fine, then the black ink stops. Print 2nd page, same thing.

I have

  1. checked the ink tubes,
  2. aligned the printheads,
  3. done a power reboot,
  4. used the automated tool to clean the printheads a half-dozen times,
  5. and cleaned them manually with a q-tip and distilled water.

All with the same results.

 

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Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 4 of 4 (163 Views)

Re: L7590 prints part of page fine, then the black ink stops. Print 2nd page, same thing.

Thank you for this information.

 

I would recommend contacting HP technical support for further assistance. Click here to find out: HP Worldwide Contact.

Good luck.

I worked on behalf of HP.
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