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Student
Posts: 1
Member Since: ‎08-19-2013
Message 1 of 2 (501 Views)

LJ 4015 DN, Windows 7 & envelopes

Our 4015's have envelope feeders and worked fine with XP but not with W7. The envelope feeder is configured for envelopes / #10 but printer insists on inserting envelopes into Tray 1 which is configured for letter / letterhead.

 

We have tried all the drivers listed on HP's driver download page but cannot get it to print from the envelope feeder.  A few of the drivers think the 4015 is a color printer (cm2320) and prompts for colored envelopes in tray 1.

 

Is anyone else having this issue?

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Master's Graduate
Posts: 651
Member Since: ‎07-09-2012
Message 2 of 2 (475 Views)

Re: LJ 4015 DN, Windows 7 & envelopes

Hello, have you tried looking at updating the firmware? Sometimes it might be one of the fixes included on the latest firmware.

 

Hope this helps....

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