LOST CD IN MY COMPUTER

[grace-m]

I tried to insert a CD into my computer, but it obviously didnt click into place properly in the drive, so slid inside the computer. How can I get it out?

[DavidSMP]

Hi @grace-m,

Thanks for reaching out. 🙂 A very good day to you. 🙂 I reviewed the post about the DC getting stuck when you inserted it and it not ejecting. I will be glad to assist you with this. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are a valued HP customer and I take it as a privilege to share this platform with you. 🙂

For better clarity and to assist you better, I would require more information regarding this.

• Did you try to eject it with a paper clip?

For a start please try these steps.

• Open the computer window and right-click on the DVD drive and left click on eject.
• Then check if the DVD drive ejects for you to remove the CD.
• If it does not please power down the computer.

Then perform a hard reset on the computer by following this link: http://support.hp.com/za-en/document/c01463028

• Then make sure that the computer is powered down. Please use a tiny paper clip or pin and locate the eject hole on the DVD drive’s bezel.
• It is a tiny hole either on the right or left of the bezel  (little plastic strip that covers the tray on the outside)
• Once you locate the hole, use a paper clip that fits the hole and insert the clip inside the hole and push a little.
• If done correctly, the DVD Drive should eject and the CD should pop out.
• Then power on the computer and close the tray and check if the tray works.
• We need to isolate the issue if the DVD drive has a mechanical hardware issue and does not eject the CDs correctly.
• If it does DVD drive does not work or eject, then it is faulty and needs to be replaced.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂