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Top Student
Posts: 5
Member Since: ‎12-02-2013
Message 1 of 4 (1,004 Views)
Accepted Solution

LaserJet 500 M551 printing errors after firmware upgrade

I recently updated the firmware on the laserjet 500 M551 dn printer.  I successfully installed the firmware upgrade, but I keeping getting prints with "trash" characters on the pages.  It randomally prints this way and is not consistant.  I did not have this happen until after the upgrade.  

 

I have updated the firmware twice in an attempt to try to clear the errors to no avail.

 

I have done the partial clean and full format and I still have the same errors occurring.

 

I tried updating to the current pcl6 driver as well.

 

I am using windows xp and older windows software.  This occurs in the office software and autodesk software as well.

 

I am willing to go back to the previous firmware upgrade if possible.  I had problems with that firmware upgrade as well (printer would refuse to print after a period of time) but I am willing to go back to it just so I can keep from wasting paper.

 

I attached an example of the print copies.

 

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Accepted Solution

Re: LaserJet 500 M551 printing errors after firmware upgrade

Hi vbrown,

I don't know what ver. pcl6 you using, but try maybe PS drive
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Teacher
Posts: 80
Member Since: ‎05-18-2012
Message 2 of 4 (999 Views)

Re: LaserJet 500 M551 printing errors after firmware upgrade

Hi vbrown,

I don't know what ver. pcl6 you using, but try maybe PS drive
I am an HP employee.

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Top Student
Posts: 5
Member Since: ‎12-02-2013
Message 3 of 4 (997 Views)

Re: LaserJet 500 M551 printing errors after firmware upgrade

Im using PCL 6 (v 5.7.0)

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Top Student
Posts: 5
Member Since: ‎12-02-2013
Message 4 of 4 (954 Views)

Re: LaserJet 500 M551 printing errors after firmware upgrade

Switching to PCL 5 has solved the problem!  Thank you.

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