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arcaderat100
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LaserJet Pro M127FW Stuck at Printing Fax Page 1

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LaserJet Pro M127FW
Microsoft Windows 7 (64-bit)

I am encountering an error on my HP LaserJet Pro MFP 127FW printer where it's stuck at "Printing Fax Page 1" message. Cannot do anything else on the printer. I have tried powering cycling it but still doesn't work. It's been like this for a few days now.

 

I believe there are some instructions on other threads about doing a hard reset. Please help.

 

Thanks.

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DocCottle
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Message 2 of 14
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Hey @arcaderat100,

 

I understand that you are having issues with your Laserjet M127fw Printer thinking it is trying to print a fax. I can help you with that.

 

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, remove the power cable from the back of the printer for one minute. While doing so, remove the fax cable from the back of the router.

 

After the minute has passed, turn on the printer, but do not connect the fax cable yet. If the message does not appear after another two minutes, connect the fax cable.

 

Please let me know if this clears the error. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
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arcaderat100
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Message 3 of 14
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Thanks for the reply. Unfortuantely, that didn't work. Still stuck at Printing Fax when I plug the power in without the fax line.

 

Looks like it needs the NVRAM initialization

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DocCottle
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As that did not work, I am going to send you a private message outlining how to perform a factory reset. You should see a private message in your forum inbox shortly.

 

Please let me know if this clears the fax message.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
arcaderat100
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Thank you. It worked.

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Brookester2
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Hi

I am having the same issue.

Please PM your reset instructions.

 

Thank you

 

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Drakster
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Hi @Brookester2,

 

Welcome to the HP Support Forums!

 

I understand that your printer is stuck at "Printing Fax Page 1" and you would like the instructions on how to restore the factory defaults on your HP LaserJet Pro MFP M127fw Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

 

I hope this information is helpful. Please respond to this post with the results. Good Luck! 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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cacostaj
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Message 8 of 14
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My printer is also stuck at Printing Fax Page 1. I have tried regular reset, firmware update and re-installing software. Nothing works. Please help!!!!

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Motherease
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Hello,
I have the same error (stuck on printing fax page: 1)

 

I've unplugged and let it sit for a couple of days without any success. Could you send me the instructions on how to do a factory reset?

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Obsidian13
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I have the same error 'Stuck on printing fax page 1'

 

I've unplugged it, updated the firmware and restored factory defaults. Nothing has worked. Please pm me the instructions.

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