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- HP Community
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- Re: LaserJet Pro MFP-225dw - Need to reset password
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10-06-2017 09:20 AM
I need to change the settings on my printer. When I try it prompts me for the password. I when it try to reset to factory settings to change the password, I am prompted for the password. How do I reset the password without the password?
Solved! Go to Solution.
Accepted Solutions
10-07-2017 06:56 PM - edited 10-07-2017 06:57 PM
Hi @ikendrick79,
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues the printer asking for a password. I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂
For better clarity and to assist you correctly, I would require more information regarding this:
- Did you change the router or the network recently?
- Did try restoring the printer to factory defaults?
For now please try these steps:
Perform factory defaults on the printer from this user guide: http://hp.care/2usDcMA and refer to page 41 on how to do it.
- Then run the wireless setup wizard to try and correct the issue. Please follow this guided troubleshooter http://hp.care/2fSUQ7e to do this. Then check if it corrected.
If the issue continues, try these steps:
- This link: http://hp.care/2usaETj helps you find your wireless password.
- This link: http://hp.care/2fT58nR shows how to convert a USB connection to a wireless connection
If the issue continues, I will send you a private message on how to perform a super NVRAM reset. Please keep checking your forum private messages.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how it goes.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. 🙂
DavidSMP
I am an HP Employee
10-07-2017 06:56 PM - edited 10-07-2017 06:57 PM
Hi @ikendrick79,
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues the printer asking for a password. I will be delighted to assist you here.
Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂
For better clarity and to assist you correctly, I would require more information regarding this:
- Did you change the router or the network recently?
- Did try restoring the printer to factory defaults?
For now please try these steps:
Perform factory defaults on the printer from this user guide: http://hp.care/2usDcMA and refer to page 41 on how to do it.
- Then run the wireless setup wizard to try and correct the issue. Please follow this guided troubleshooter http://hp.care/2fSUQ7e to do this. Then check if it corrected.
If the issue continues, try these steps:
- This link: http://hp.care/2usaETj helps you find your wireless password.
- This link: http://hp.care/2fT58nR shows how to convert a USB connection to a wireless connection
If the issue continues, I will send you a private message on how to perform a super NVRAM reset. Please keep checking your forum private messages.
Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂
Hope this helps. Let me know how it goes.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. 🙂
DavidSMP
I am an HP Employee
10-12-2017 02:14 PM
Hi @ikendrick79,
It has been a fabulous experience working with you. I thank you greatly for accepting this as a solution. You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂
I hope the unit works great and stays healthy for a long time.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂
DavidSMP
I am an HP Employee
02-05-2019 02:24 PM
Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage
To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message.
Thank you.
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