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Student
Posts: 1
Member Since: ‎08-02-2013
Message 1 of 13 (16,844 Views)

Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Hello,

 

I'm trying to print on my Hp Laserjet 500 color m551 and each time I try I get a "13.b2.d2 jam in tray 2".  Looked to see if there's any paper jam and there's nothing.  Is there anyway to get rid of the error message?  Thanks in advance for your help!!!!

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Grad Student
Posts: 166
Member Since: ‎09-10-2013
Message 2 of 13 (16,751 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Hello,

 

For troubleshooting a 13.B2.D2 jam, perform the following:

 

  1. Ensure the paper tray guides are set to the correct size
  2. Ensure that all of the rollers are seated and in good condition.
  3. Ensure that the paper tray is lifting the paper up to the pick roller

Have you checked these items?

 

Regards,

Dave

Associate Dean
Posts: 6,873
Member Since: ‎01-17-2009
Message 3 of 13 (16,749 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

DaveK is correct. The most common issue is the backstop for the paper is to tight and prevents the paper from being able to be picked up.
Intern
Posts: 34
Member Since: ‎11-15-2010
Message 4 of 13 (16,642 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

It might help to know that a 13.B2.D2 "jam" on these printers could mean two different things.  It could actually be a jam where there is a piece of paper left somewhere that needs to be cleared.

 

However, that same error code could also mean that the paper was never picked from the tray.  In this case, there is no paper to find and remove.  The printer can't tell the difference between the two cases. 

 

In both cases, opening the tray and checking the guides and rollers should be done.  If there is no paper sticking out of the paper tray, it was probably a no pick situation.

 

This error can be caused by guides that are too loose or too tight.  If the length guide is too tight, the error will likely happen when the tray is full.  If the length guide is too loose, the error will likely happen as the tray gets near empty.  It is important to get the guide right on the correct indicator for the paper size.

 

Mike

 

Although I'm an HP employee, I'm speaking for myself and not HP.
Honor Student
Posts: 2
Member Since: ‎07-28-2014
Message 5 of 13 (14,508 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Have rechecked tray 2.

Nothing

Also can not get Tray 1 to Print

Honor Student
Posts: 2
Member Since: ‎07-28-2014
Message 6 of 13 (14,505 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

have not been able to use printer at all.

Will not feed from tray 2 and cannot select tray 1.

Top Student
Posts: 7
Member Since: ‎04-20-2015
Message 7 of 13 (10,942 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Has anyone figured this out yet?

I'm getting 13.B9.D2 errors as well, which are not listed in the service manual.

I have replaced the pickup drive assembly and still getting the same problem.

The paper feeds to the registration rollers and makes a "humming/motor stall" noise then gives the error. It can feed some pages, but usually jams within 2-5 pages.

There does not seem to be any more motors in that area. The registration assembly does not come with a motor. Is this a DC Controller issue?

 

Please share some knowledge.
.

Thanks!

Grad Student
Posts: 166
Member Since: ‎09-10-2013
Message 8 of 13 (10,933 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Hello Paul-Andre,

 

You mentioned:

 

"I'm getting 13.B9.D2 errors as well, which are not listed in the service manual."

 

Did you mean to say "13.B9.D2 Errors"?  Please clarify.

 

Thanks,

DaveK.

 

Top Student
Posts: 7
Member Since: ‎04-20-2015
Message 9 of 13 (10,876 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Clarification: I am getting 13.B2.D2 as well as 13.B9.D2 errors.

Grad Student
Posts: 166
Member Since: ‎09-10-2013
Message 10 of 13 (10,861 Views)

Re: Laserjet 500 Color M551 error "13.b2.d2 jam in tray 2"

Hello Paul-Andre,

 

Do you have any ideas on what may have occurred just prior to the start of the 13.B2.D2 jams?

 

Jam removal?

Part replacement?

Printer transportation?

 

How many pages are on your printer?

 

Have you replaced the pick/feed rollers?

 

Does the same jam occur (every 2-5 pages) when using tray 1?

 

Thanks,

DaveK.

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