Note on archived topics.
08-13-2013 02:51 PM
When this printer is connected to the network via builtin Ethernet, within 30 seconds or so of initializing, it briefly flashes the message on the status panel "Printing document" and then immediately gives the error above and goes unresponsive. This happened after someone installed a coupon printing program on one of my networked computers, which also installed a toolbar and hijacked the home page. When he tried to use it to print a coupon, the printer flashed "Printing document" for about 10 minutes before I started trying to clear it. There was nothing in the print queue so I power cycled the printer, which is when the error came up. I have: Updated the firmware, cold booted the computer from which the coupon was printed and uninstalled the program and toolbar, and restarted the printer numerous times. The error only appears when the printer is connected to the network. If I leave it disconnected, the error never appears. Other posts around the Web indicate that the formatting board might need to be replaced (or I might need to bake it in the oven for awhile), but I'm inclined to discount that possibility, given the circumstances under which the error will or will not appear. Any suggestions for where the printer might be trying to receive this ghost document and how to purge it?
Solved! Go to Solution.
08-13-2013 03:14 PM
Hello, I have a quick question, are you able to connect the printer to a laptop directly? Or a machine that is not on the network of the hijacked coupon issue? I am wondering if you just might have something lurking around hidden on the network that is still got something from that program trying to print to the machine. Also, I would try and disconnect the workstation that originally started this issue, then connect the machine to the network and see if the error comes back. Usually with a 49 error code you are dealing with firmware update which you have done, or a corrupt file that is hitting the machine. I am not sure if my reply will help any but hope it helps point to a solution.
08-13-2013 04:44 PM
08-14-2013 03:44 PM
Thank you for the suggestion, David. I did manage to hit the X button so that I got to the cancelling job message, but then the printer just stayed stuck there. I haven't yet found a computer that still has a job in the print queue, but I will keep looking. I did manage to make the printer available by connecting it via USB to a computer and then sharing it, so at least people can print to it again.
08-14-2013 03:48 PM
This morning, I made sure the problem computer was turned off and disconnected from the network, and then turned the printer on. I still got the same error. I was able to attach the printer to a computer via USB and share it so that it works again. I feel you're on the right track that there is still something lurking. I will dig deeper into the problem computer to see if any part of the coupon program is still active and trying to send something to the printer.
08-14-2013 04:01 PM
08-14-2013 04:51 PM
I went onto the problem computer, ran regedit, and rooted out every reference to the coupon printing progam, then ran CCleaner for good measure, and the printer is fixed! Evil, evil coupon printing program. Thank you!